Need help?

No matter how sophisticated a computer user you are, you may still find yourself in need of help. That's where University of Detroit Mercy's extensive support services come in. If you're not sure who to contact about what, this list should help.

I need help using an online course tool

The Office of Digital Education (ODE) is here to help all students and faculty use online course tools more efficiently and effectively. ODE is also here to help out on the rare occasion that you encounter an error message when trying to use an online tool. There are a few ways you can take to get help from the Office of Digital Education:

When contacting the Office of Digital Education for help, please be sure to include your course ID, the section (e.g., NUR5700 OL), and let us know where in the course we can find the tool you're having a problem with.

I need help with email, My Portal, or logging into Blackboard

Information Technology Services (ITS) supports all of My Portal and Email services. This includes email accounts, online registration, and even logging into Blackboard (because you will also use your TitanConnect user name and password to log into Blackboard). To get help with any of these services, you'll want to contact the ITS helpdesk: (313) 993-1500 or You will also find a wealth of helpful documentation on the ITS Training Services page under Documentation page.

I need help finding or using online library materials

A Librarian Consultant is assigned to each subject area taught at the University. The Librarian Consultant have developed lists of resources, including books and databases, that would be of particular interest to students and faculty for each subject area. You can find these resources, as well as the contact information for the librarian consultant, on the Libraries' Research Guides Page.

The Detroit Mercy Libraries' also offers 24-7 chat support via the Libraries home page.

If you're having problems accessing library resources, contact George Libbey, Associate Dean for Public Services at (313) 993-1078 or

I have questions about content or an activity inside my online course

For questions related to content and activities in your online course, you should ask your professor. Most online courses will have a discussion board for posting questions of a general nature. If you have a question that's specific to you (e.g., Why did I get marked down on the last assignment?), you should email your professor. All online courses include a Send Email tool that you can use to email your professor, whether you have their email address handy or not. Need help using the email tool? Check out this short tutorial.

I have questions about my online program

If you have unanswered questions about your onlline program, you should contact the program chair. You'll find the chair's contact information in the About the Programs section of this site.