No matter how sophisticated a computer user you are, you may still find yourself in need of help. That's where UDM's extensive support services come in. If you're not sure who to contact about what, this list should help.
I need help using an online course tool
The Instructional Design Studio is here to help all students and faculty use online course tools more efficiently and effectively. IDS is also here to help out on the rare occasion that you encounter an error message when trying to use an online tool. There are a few ways you can take to get help from the Instructional Design Studio:
- The Instructional Design Studio Blog is an excellent source of help outside of regular (8:20AM - 5:00PM EST) business hours. If you need help using a tool, this is the best place to start.
- Call or email the Instructional Design Studio -- (313) 578-0580 or firstname.lastname@example.org
- The Instructional Design Studio also has an online helpdesk for requesting help or reporting a problem.
- The Knowledge (Blackboard) help page on the Libraries / IDS Research Portal is a good page to bookmark (or favorite). It lists all this information and includes the IDS Chat tool, which you can use to IM with an Instructional Designer during regular business hours.
When contacting the Instructional Design Studio for help, please be sure to include your course ID, the section (e.g., NUR5700 OL), and let us know where in the course we can find the tool you're having a problem with.
I need help with email, TitanConnect, or logging into Knowledge
Information Technology Services (ITS) supports all of TitanConnect. This includes email accounts, online registration, and even logging into Knowledge (because you will also use your TitanConnect user name and password to log into Knowledge). To get help with any of these services, you'll want to contact the ITS helpdesk: (313) 993-1500 or email@example.com. You will also find a wealth of helpful documentation on the ITS Answers, FAQ's and Documentation page.
I need help finding or using online library materials
A Librarian Consultant is assigned to each subject area taught at the University. The Librarian Consultant have developed lists of resources, including books and databases, that would be of particular interest to students and faculty for each subject area. You can find these resources, as well as the contact information for the librarian consultant, on the Libraries' Subject List Page.
The UDM Libraries' also offers 24-7 chat support via the Research Portal home page.
If you're having problems accessing library resources, contact George Libbey, Associate Dean for Public Services at (313) 993-1078 or firstname.lastname@example.org.
I have questions about content or an activity inside my online course
For questions related to content and activities in your online course, you should ask your professor. Most online courses will have a discussion board for posting questions of a general nature. If you have a question that's specific to you (e.g., Why did I get marked down on the last assignment?), you should email your professor. All online courses include a Send Email tool that you can use to email your professor, whether you have their email address handy or not. Need help using the email tool? Check out this short video tutorial.
I have questions about my online program
If you have unanswered questions about your onlline program, you should contact the program chair. You'll find the chair's contact information in the About the Programs section of this site.